Enhancing hospital logistics through service modularity

This study contributes novel empirical evidence by applying service modularity theory to hospital logistics management in a transitional health-care context. It advances existing modularity research by demonstrating how structural, process and organizational dimensions interact in practice and by linking modular logistics arrangements to staff experience and coordination outcomes. The study proposes an empirically grounded conceptual framework of modular hospital logistics, offering actionable insights for hospital managers and contributing to the broader literature on health-care operations and service design.