Navigating Digital Transformation In Higher Education: Lessons From An Online University Case Study

Background: The COVID-19 pandemic has accelerated the adoption of online learning in Higher Education (HE), prompting traditional universities to embrace hybrid learning models. This necessitates significant adjustments across university activities, highlighting the need for digital transformation. Methods: This study, conducted as part of the "Empower Competences for Life Learning in Higher Education" (ECOLHE) European project, investigates a fully online university case. Data collection methods include in-depth interviews with academic leadership, focus groups with teacher researchers, teacher tutors, and administrative staff, and an online student survey. Results: The case study university, developed entirely online, offers valuable insights for institutions navigating similar transitions. Findings emphasize Technology as a tool for enhancing teaching, research, and knowledge sharing. Moreover, transitioning to online or hybrid systems involves more than deploying digital technologies. Conclusion: Lessons from this study shed light on the components and challenges of digital universities. Recommendations include viewing Technology as an enabler for educational improvement and recognizing the multifaceted nature of transitioning to digital learning environments. These insights are pertinent for higher education institutions undergoing digital transformation.