Comparative Study on E-Banking of ICICI and HDFC Bank

The rapid advancement of information and communication technology has significantly transformed the Indian banking sector. Traditional banking services have gradually shifted towards electronic banking (e-banking), enabling customers to perform financial transactions anytime and anywhere. E-banking includes services such as internet banking, mobile banking, electronic fund transfer, online bill payments, ATM services, and digital wallets. These services have enhanced operational efficiency, reduced transaction costs, and improved customer convenience.