The American Psychiatric Association (APA) has taken legal action against EmblemHealth, accusing the insurer of misleading patients with inaccurate mental health provider directories. The class action complaint, filed in federal court in New York state, claims EmblemHealth's listings create “ghost networks” — directories filled with names of clinicians who are either unavailable or no longer in‐network. EmblemHealth serves more than 3 million people in New York City and the surrounding tristate area.
Valerie A. Canady (Fri,) studied this question.