This qualitative study examined the lived experiences of finance personnel at the Malinao Treatment and Rehabilitation Center in integrating the e-Financial Operation System into their daily operations. Guided by a phenomenological approach, the research sought to capture the perspectives of four purposively selected participants who met specific criteria: tenure of more than five years, assignment to the Finance and Administrative Division, direct interaction with the e-financial system, and willingness to participate. Through in-depth interviews, the study explored four sub-problems: the experiences of personnel in adopting the system, its impact on operational processes, the challenges encountered during integration, and the formulation of an action plan to address these issues. The findings revealed that while the system streamlined certain financial tasks and improved transparency, personnel faced difficulties related to technical glitches, limited training, and adjustment to new workflows. These challenges underscored the need for capacity-building and organizational support to maximize the system’s potential. The study highlighted that the integration of the e-Financial Operation System significantly influenced the efficiency and accountability of financial management at the Center, yet its implementation was not without obstacles. Problems such as inadequate technical knowledge, resistance to change, and system reliability issues hindered smooth adoption. To address these concerns, the research proposed an action plan emphasizing continuous training, technical support, and stakeholder engagement to foster adaptability and confidence among finance personnel. By documenting the holistic experiences of the participants, the study contributes to understanding how digital financial systems can be effectively integrated into rehabilitation institutions. Ultimately, the research underscores the importance of aligning technological innovations with human capacity and organizational readiness, ensuring that system integration not only enhances operational efficiency but also empowers personnel to navigate challenges in a sustainable manner.
JOHNNY B. CORONO (Wed,) studied this question.