ABSTRACT The ChatGPT application is widely utilised across diverse research domains; however, its adoption within educational libraries remains limited. This study investigates the integration of ChatGPT into online academic libraries and introduces a ChatGPT‐based framework designed to enhance user experience and service delivery. The framework was evaluated using two empirical metrics: the user satisfaction score (USS) and the resource engagement rate (RER). The evaluation results indicate that ChatGPT prompts can generate realistic scenarios and facilitate active role‐playing, thereby improving the quality and variety of library services. Empirical data show that the proposed approach achieved high USS values, ranging from 4.4 to 4.8 out of 5, while RER increased to 79.5% between January and May 2023. These findings suggest that ChatGPT has considerable potential to strengthen educational library services. Specifically, its integration supports personalised assistance, timely responses and access to subject‐specific expertise. Moreover, AI‐driven Chatbots can curate digital resources, design tailored learning pathways and promote self‐directed learning. Beyond individual support, ChatGPT contributes to collaborative learning environments and ensures users’ access to current and diverse information resources.
Hasnain et al. (Thu,) studied this question.