Abstract This case study offers actionable insights for organizations facing challenges in adopting and using digital tools. It shows how prioritizing usability, flexibility, and role‐specific workflows can empower users, driving tool usage and trust. This research was conducted with Autodesk's Visualization Design team and has combined field‐level observations with insights from BIM technologists. These perspectives connect office and field practices to uncover barriers to adopting BIM Viewer in construction projects. The study examines how technological, environmental, and human factors affect BIM implementation and identifies three dimensions of socio‐technical misalignment: (a) environmental and usability constraints, (b) persistence of 2D as a cultural barrier, and (c) tool and knowledge fragmentation that marginalize field expertise. The findings and analysis suggest that digital tools like BIM Viewer should evolve into adaptive, open, and collaborative ecosystems that support distributed and collective intelligence, paving the way for more inclusive, efficient, and innovative digital transformation.
Huan Deng (Sat,) studied this question.