Patient-centred postpartum care provision: virtual delivery, tiered escalation, and tensions between efficiency, preference, and clinical concern

Key Points

• To explore women’s perceptions of different modes of postpartum care delivery and the effectiveness of a tiered approach.
• Conducted qualitative interviews with women about their postpartum care experiences.
• Analyzed preferences for virtual versus in-person care.
• Examined the balance of efficiency, preference, and clinical concerns in care delivery.
• Women recognized both benefits and risks of virtual postpartum care.
• A tiered approach to postpartum care was favored for its balance of personal preferences and clinical needs.
• Perceived efficiencies were linked to individual preferences for care delivery.