Influence of alliance ambidextrous relational governance and dynamic capabilities on service innovation in supply chains: The mediating effect of interaction quality and supply chain agility

Key Points

• Service innovation is significantly influenced by relational governance and dynamic capabilities in supply chains.
• Key metric: improved service innovation scores correlate with high interaction quality and agility measures.
• Observational analysis highlights the mediating role of interaction quality in leveraging dynamic capabilities.
• These insights indicate that enhancing governance frameworks may support better innovation outcomes in supply chains.