Demand management in public healthcare: an institutional and operational assessment of Gauteng hospitals, South Africa

Key Points

• Demand management improves operational practices in public healthcare settings, leading to better resource use and patient care.
• The study finds that effective institutional structures support compliance with demand management strategies in hospitals.
• Assessment of this operational framework provides insights into healthcare delivery in low- and middle-income countries like South Africa.
• Understanding the interplay between institutional structures and operational practices may enhance supply chain management globally.