Disappointed with Siri: Expectation–experience gaps in human–AI interaction

Key Points

• User satisfaction often fails to meet expectations in human-ai interaction, particularly with Siri.
• A significant expectation gap exists, affecting how users perceive the efficiency of Siri's responses.
• Assessment of user interactions with Siri highlights common disappointments, particularly in fulfilling requests accurately.
• Experience gaps in AI interactions signal a need for improved AI design and better user education.