Slides from a presentation given March 9, 2020 at the LAUNC-CH Conference in Chapel Hill, NC. A world that is changing requires leaders and professionals to adapt themselves and their organizations to meet new and different challenges and ideals. Gabrielle Ka Wai Wong and Diana L.H. Chan write about the complexity of changing organizational culture and how adaptive change techniques require leadership to take a more holistic view of problems as well as how problem solving should be a shared responsibility. This leadership technique is described as "getting on the balcony" which means leaders must take a more global view of issues and assume a role of mediator or facilitator while empowering their employees to become problem solvers. This presentation will present a case study from the University Libraries at UNC-Greensboro in which we are working to incorporate collective problem-solving skills and talents from across the entire organization.
Crumpton et al. (Wed,) studied this question.