Helping gig workers deal with customer injustice: An empirical study on the effects of algorithmic governance strategies

Key Points

• Algorithmic governance strategies improve gig workers' experiences with customer injustice, facilitating better resolutions.
• A significant improvement in satisfaction is observed when algorithmic interventions are applied, showcasing effective management.
• Empirical analysis highlights the role of digital platforms in mediating customer interactions for gig workers.
• The findings imply that implementing strong algorithmic governance may enhance overall performance in gig economies.