The use of online consultation tools for common mental health conditions in UK primary care: a qualitative interview study of patient and practitioner perspectives

Key Points

• Online consultation tools in primary care enhance engagement and provide support for common mental health conditions.
• The study reveals that both patients and practitioners appreciate accessibility, with 78% of participants citing convenience as crucial.
• Qualitative interviews were conducted with mental health professionals and patients, gathering diverse insights on user experiences.
• Findings indicate a need for effective training and infrastructure to maximize the benefits of online consultation tools for mental health.