This article is devoted to the study of the emotional burnout syndrome among beauty industry professionals, a professional group that currently remains insufficiently researched in the context of psychological risks, despite the intense and prolonged interpersonal interaction underlying their work. While the phenomenon of burnout is actively studied by representatives of traditional helping professions (doctors, teachers, psychologists), masters of the beauty industry also face high emotional stress on a daily basis, the need to maintain stable positive interaction with clients, work in a competitive and unstable schedule. This makes them vulnerable to the manifestations of chronic stress, increasing fatigue and alienation that form the basis of burnout syndrome. The present study is aimed at identifying the specific characteristics of burnout among masters of the beauty industry and comparing it with similar manifestations among orphanage educators — representatives of another helping profession. The methodological basis of the study includes a quantitative comparison of two samples (20 people each) using the professional burnout questionnaire. Maslach and S. Jackson, adaptation by N. E. Vodopyanova) and the methods of V. V. Boyko, as well as statistical processing using the Mann–Whitney U-test. The results of the study showed that masters of the beauty industry are significantly more susceptible to emotional exhaustion, increased anxiety, dissatisfaction with themselves, internal tension, fatigue and emotional detachment compared to educators. Statistically significant differences were found between the groups in a number of key components and phases of burnout syndrome development. These differences allowed us to partially confirm the hypothesis of the existence of structural differences in the manifestation of burnout components and fully confirm the hypothesis of differences in its phases. The scientific novelty of the study is to conduct a comparative analysis of a previously virtually unexplored professional group representing the service sector and involved in intensive emotional interaction with clients on a daily basis. The data obtained complement existing ideas about the specifics of burnout and can be used in the development of targeted prevention programs.
Skleynis et al. (Thu,) studied this question.