The rapid growth of fintech is changing the global banking industry. This study examines the relationship among fintech adoption, upskilling of human resources, innovation in financial services, procurement practices, and sustainability. Data were collected through a survey of 290 banking professionals across India and analysed using the partial least square structural modelling (PLS-SEM). The findings highlight innovation capacity, adaptability to technological changes, effective decision- making, and proficiency in skills positively impact fintech adoption. The results further reveal that fintech adoption significantly contributes to performance with human resource competencies playing a pivotal role in facilitating this process. This study also identifies advanced service innovation enhanced business performance and sustainable practices as key outcomes of effective fintech integration. These findings emphasise that a bank's ability to adopt fintech successfully and maintain competitive edge relies on its commitment to training and upskilling its workforce while integrating sustainability into its operational strategies.
Rebekah et al. (Thu,) studied this question.