Organizational resilience (OR) has increasingly been recognized as a critical capability for firms, particularly in hospitality and tourism (H&T). Despite its relevance, empirical and quantitative research on hotel OR remains scarce. This study develops and validates a comprehensive framework of hotel OR through a dynamic capabilities (DCs) lens. Using a survey of hotels across three continents and analyzing the data using PLS-SEM, the framework is empirically tested and confirmed. The results define OR as composed of five interdependent DCs: (a) anticipation, (b) recombination, (c) responsiveness, (d) knowledge and decision-making, and (e) networking. The framework extends existing knowledge by offering a holistic, empirically validated model and translating findings into a practical managerial dashboard that enhances managers’ understanding of OR, supports benchmarking across hotels, and enables proactive strategies and rapid decision-making.
Leoni et al. (Wed,) studied this question.