In the post-pandemic higher education context, multilingual students, particularly those from widening participation backgrounds, continue to face academic, linguistic, and socio-emotional challenges that can limit their participation and sense of belonging. This study examines the use of Reflective Video Diaries (RVDs) facilitated through Microsoft Flipgrid as an inclusive pedagogical approach to support reflective engagement, communication, and socio-emotional development among multilingual undergraduate students. Adopting a qualitative iterative action research approach, the study was conducted within a UK university module and involved three cycles of implementation, reflection, and pedagogical refinement, capturing students’ lived experiences rather than measuring causal effects. Multiple methods, including RVDs, end-of-module reflective reports, an anonymous survey, and lecturers’ field notes, were deliberately combined to provide complementary perspectives on students’ experiences, allowing triangulation of data and enhancing the validity and richness of findings. Thematic analysis of this longitudinal dataset collected across the three action-research cycles explored how students experienced RVDs as a space for reflection, peer support, and engagement with learning. Findings indicate that Flipgrid-mediated RVDs functioned as a low-anxiety, flexible, and dialogic learning environment that enabled students to articulate challenges, share progress, and develop reflective awareness, confidence, and a sense of connection with peers and lecturers. Improvements in participation and reflective depth were more evident in later cycles, suggesting that benefits emerged through iterative pedagogical adjustment rather than by video technology alone. Both positive experiences and challenges are reported, providing a balanced account of engagement with the RVDs. The study underscores the potential of inclusive digital pedagogies to inform curriculum planning and policy implementation, supporting equitable learning opportunities and socio-emotional development. By conceptualizing RVDs as relational and inclusive pedagogical practices rather than technological interventions, and by demonstrating how reflective engagement developed across successive action-research cycles, this research contributes to understanding how reflective digital practices can support multilingual learners’ academic and socio-emotional development within socially just higher education contexts. Practical implications for designing inclusive reflective learning environments are discussed.
Eleni Meletiadou (Thu,) studied this question.