With more than 11 times as many pageviews as the next largest edition, English Wikipedia dominates global knowledge access relative to other language editions. Readers are prone to assuming English Wikipedia as a superset of all language editions, leading many to prefer it even when their primary language is not English. Other language editions, however, comprise complementary facts rooted in their respective cultures and media environments, which are marginalized in English Wikipedia. While Wikipedia's user interface enables switching between language editions through its Interlanguage Link system, it does not reveal to readers that other language editions contain valuable, complementary information. We present WikiGap, a system that surfaces complementary facts sourced from other Wikipedias within the English Wikipedia interface. Specifically, by combining a recent multilingual information-gap discovery method with a user-centered design, WikiGap enables access to complementary information from French, Russian, and Chinese Wikipedia. In a mixed-methods study (n=21), WikiGap significantly improved fact-finding accuracy, reduced task time, and received a 32-point higher usability score relative to Wikipedia's current interface. Participants also reported greater awareness of complementary information in other language editions and began to question the perceived completeness of English Wikipedia. WikiGap thus paves the way for promoting epistemic equity across language editions. These findings show how interface design can redistribute reader attention and engagement across Wikipedia’s multilingual knowledge production communities, supporting epistemic equity.
Zining Wang (Thu,) studied this question.