Last mile delivery faces numerous economic, social, and environmental challenges. As a result, crowdsourcing has become a widely recognised solution to address these challenges. Current studies on this topic are fragmented, investigating diverse aspects of crowdsourcing in different contexts, and giving divergent results. Thus, an in-depth review is necessary to identify the underlying themes and future research agendas. A bibliometric analysis was performed on 217 publications exported from the Scopus database for the period 2000 to 2025. Results revealed four key themes from crowdsourcing in last mile delivery research: optimisation, sustainability, policy integration, and user acceptance. Despite their importance, user acceptance, and technological innovations themes remain underexplored in current research. Future research should prioritise investigating the integration of emerging technologies to enhance user trust, transparency, and willingness to participate in crowdsourcing. This review provides a structured framework to guide the development of user-centered, efficient, sustainable, and policy-aligned crowdsourced last mile delivery systems.
Mogire et al. (Mon,) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: