The role of conflict on emotional intelligence and team performance in the IT sector: mediating role of team cohesion

Key Points

• The aim is to explore how conflict affects emotional intelligence and team performance, with a focus on the mediating role of team cohesion.
• Analyzing conflict dynamics within IT teams
• Assessing emotional intelligence and performance metrics
• Examining team cohesion as a mediating factor
• Conflict negatively impacts emotional intelligence in teams
• Higher levels of team cohesion mitigate performance losses due to conflict
• Effective emotional intelligence enhances overall team performance

Abstract