Artificial Intelligence (AI) has rapidly evolved from being a theoretical concept in the mid-20th century to becoming a powerful and practical tool that is transforming industries worldwide—including the Information Technology (IT) sector. Initially limited to rule-based systems and simple automation, AI technologies have advanced significantly with the rise of machine learning, natural language processing, computer vision, and more recently, generative AI and large language models like ChatGPT and Copilot. These advancements have enabled machines to perform increasingly complex cognitive tasks once thought to be the exclusive domain of humans. The IT sector, which was once the driving force behind automation in other industries, is now experiencing a transformation of its own workforce due to AI integration. Routine and repetitive tasks such as code generation, software testing, data entry, and technical support are now being handled by intelligent systems, leading to both opportunities and challenges for IT professionals.
Nehete et al. (Fri,) studied this question.