= 144) culled from Reddit users who posted in a subreddit dedicated to navigating challenges in the U.S. health insurance system. Results point to the various forms of communication work involved in understanding and responding to denials as consumers try to access needed care. This study also highlights factors that contribute to, and often complicate, the demands and required resources that characterize this form of communication work. The effects of health insurance denials add extensive labor that compounds the already burdensome work of coping with a health stressor.
Jennifer J. Bute (Thu,) studied this question.