AI-Driven Human Resource Management: A Study of Practices at Tata Consultancy Services Limited

Human Resource Management (HRM) in India has undergone substantial changes due to the increasing adoption of Artificial Intelligence (AI). This study aims to examine how Artificial Intelligence AI is being applied in the HR function at Tata Consultancy Services (TCS), the country's largest IT firm. The whole study is built on secondary data, nothing else. So, I've mostly relied on TCS's own integrated annual reports, a few peer-reviewed journals, some articles from well-known business newspapers and a couple of industry studies. One nice thing about TCS is that, unlike many Indian companies, it talks fairly openly about its digital HR work. names like ELEVATE, Knome and the Digital Profile keep showing up in its public filings. From what I could gather, AI is now part of almost every HR area there hiring, training, internal job moves, performance reviews and even forecasting attrition. The day-to-day gains are real: less manual work, more learning at scale, quicker spotting of issues. But it isn't all rosy. Privacy concerns, the hefty cost of rollout and employee comfort with AI-led calls remain genuine worries. The paper closes with a few thoughts on where future primary research could be useful.