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感知控制被认为是在调节消费者对构成服务接触的物理环境和接触人员的情感和行为反应中的关键变量。对该命题的实验测试结果证实了感知控制在调节接触的两个情境特征——消费者密度(服务环境中存在的消费者数量)和消费者选择(是否是个人自主决定进入并停留在服务情境中)——对服务体验愉悦感及消费者对服务接触的趋近-回避反应的影响中的重要性。版权所有 1991 芝加哥大学。
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Hui 等人(Sun,)研究了这个问题。
www.synapsesocial.com/papers/69d97d210d540cafc5835b79 — DOI: https://doi.org/10.1086/209250
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:
Michael K. Hui
John Bateson
Journal of Consumer Research
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