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September 12, 2025Asia Pacific Journal of Tourism Research

Consumer responses to robot servers remotely controlled by employees with disabilities

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Authors

KMKosuke MotokiKMKoji MatsushitaKSKaichi Saito

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Overview

This study reveals how consumer perceptions of service robots relate to satisfaction and intentions, especially with employees with disabilities.

Key Points

  • Consumers' likability perception of service robots positively impacts their satisfaction and restaurant intentions.
  • Structural equation modeling reveals key dimensions influencing consumer responses in settings with employees with disabilities.
  • Anthropomorphism and intelligence do not significantly affect consumer behavior toward restaurants with robot servers.
  • This research bridges the gap between disability studies and the emerging field of robotics in food service.

Cite This Study

Motoki et al. (2025) studied this question.

synapsesocial.com/papers/68d44a1d31b076d99fa52d3ahttps://doi.org/10.1080/10941665.2025.2555213
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