Randomized trial examines how emotional and social competencies influence individual work outcomes in hospitality, suggesting benefits for employee performance.
Key Points
This research investigates how emotional and social competencies affect individual work outcomes in the hospitality sector.
Data were collected from 451 hospitality employees using a structured questionnaire.
Confirmatory Factor Analysis was employed to ensure the scales' reliability and validity.
Multiple regression analysis tested the proposed hypotheses.
Self-management and relationship management positively influenced affective commitment.