Optimizing Organizational Performance: The Vital Role of Workplace Stress Management among Public Servants

Despite growing recognition of the detrimental effects of workplace stress on employee well-being and organisational outcomes, there remains a gap in understanding the specific strategies and interventions required for effective stress management among employees to enhance organisational performance. This study analyzes the vital role of workplace stress management practices and organizational performance in the public sector. It identifies key factors influencing the government’s employee stress levels and their subsequent impact on organisational outcomes in Pejabat Setiausaha Kerajaan Negeri Selangor (SUK). The study's theoretical model is based on the Transactional Model (Cognitive Appraisal) by Lazarus second, to pinpoint the factors contributing to workplace stress experienced by employees; and third, to explore the influence of employees' stress management on organisational performance. Selfadministered questionnaires were distributed to employees, and 128 staff members participated in the study. Descriptive statistical approaches were used to analyse the data. The findings indicate a strong awareness among respondents regarding the significance of managing workplace stress. Additionally, the research revealed that poor management practices are the primary contributors to workplace stress. Lastly, employees believe effectively managing their stress will improve organisational performance. This study also provided better insight for academicians and public sector management to establish new knowledge; to further appreciate the effects of stress, workplace stress management, and organisational performances. Extending the research to other public sectors in Malaysia is recommended for better cognisance.