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March 15, 2026Human Behavior and Emerging TechnologiesOpen Access

Enabling Digital Transformation: Factors Influencing Continuance Intention and Use of Digital Government Services in Saudi Arabia

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Authors

YAYaser Hasan Al-MamaryAAAliyu Alhaji AbubakarMAMohammad Alshallaqi

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Overview

Quantitative analysis reveals social influence and trust drive digital government service adoption in the public sector.

Key Points

  • The study examines factors affecting Saudi public sector employees' intention to use digital services.
  • Quantitative approach using a structured online questionnaire
  • Sample consisted of 268 government employees
  • Data collection focused on clarity and consistency to ensure reliability
  • Social influence and trust significantly enhance continuance intention
  • Digital technologies are influenced by public sector employees' satisfaction
  • The study indicates that social and system-related factors are more critical than individual performance factors

Cite This Study

Al-Mamary et al. (2026) studied this question.

synapsesocial.com/papers/69b606d583145bc643d1d38ehttps://doi.org/10.1155/hbe2/5590676
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