A warehouse is considered an integral part of supply chain operations. It plays a key role in receiving, storing, packaging, and distributing products from the suppliers to the end customers. However, warehouse management suffers from various challenges due to inappropriate infrastructure, space shortage, data entry errors, and outdated manual procedures. Integrating advanced technology can optimize operations by reducing costs and enhancing overall work efficiency. The current study aims to identify the impact of warehouse resources, i.e., human capital (HC), technology integration (TI), supply chain communication network (SCCN), and warehouse optimization (WO) on the sustainable warehouse performance (SWP) of warehouses. Additionally, the research seeks to uncover the moderating effect of seasonality on warehouse processes. A convenience sampling technique was used to gather data from 116 professional employees working in different manufacturing companies. Based on the analysis of data through Partial Least Squares techniques, results indicate that there is no direct impact of human capital, technology integration, and supply chain communication network on sustainable warehouse performance. However, a significant indirect relationship exists in the presence of optimized warehouse processes. Furthermore, the study also demonstrates the role of seasonality in moderating the relationship between human capital and warehouse sustainable performance. Hence, the findings of this study provide guidelines for companies to manage gaps in their warehouse activities and help them develop strategies to meet global standards. Future research can be performed by incorporating data from other interdisciplinary fields to address the issue of sustainability in warehousing effectively.
Shah et al. (2025) studied this question.