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This research explores the role of leadership in shaping an organization’s response to crises, with a focus on decision-making and strategies for building resilience. By analyzing real-world examples, the study highlights how effective leaders manage challenges such as uncertainty, stress, and disruption, while maintaining clear communication and providing strong direction for their teams. Key leadership traits like adaptability, transparency, and timely decision-making are emphasized as crucial elements in minimizing damage and fostering recovery. The goal is to provide actionable insights and practical guidance for organizations aiming to enhance their crisis management capabilities and navigate future crises with greater confidence and sustainability.
Ranjan et al. (2024) studied this question.