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January 18, 2026Public Administration0 citationsOpen Access

From Discretion to Calculation: How Analog Automation Shaped Digitalization of Finnish Social Assistance

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AHA. HeikkinenMGMinna van GervenRKRiikka Koulu

Key Points

  • The aim is to explore how historical analog automation influenced the digitalization of Finland's social assistance system.
  • Analyzed legislative and policy documents related to social assistance in Finland over four decades.
  • Investigated how changes in organizational structures affected decision-making processes and discretionary limits.
  • Developed the concept of analog automation to frame historical developments in public administration.
  • Demonstrated a gradual restriction of discretionary space for decision-makers due to analog automation.
  • Highlighted significant historical factors that contributed to the shift toward digital automation.
  • Showed the intertwining of standardization and discretionary practices over time.

Abstract

ABSTRACT Automation in public administration is often seen as a recent, purely digital phenomenon that transforms decision‐making and governance. This article challenges that view by elucidating a historical continuum in the automation of administrative decision‐making. It introduces the concept of analog automation to highlight how complex social, organizational, legal, and historical factors have impacted decision‐makers' discretionary space and paved the way for digital automation. Drawing on public administration, science and technology studies, and sociolegal scholarship, the article uses analog automation to study the gradual yet significant change of automation in Finland's social assistance system over four decades. Analysis of legislative and policy documents shows how discretionary space has been gradually restricted by changes in organizational structures and practices and their adoption into legal obligations. The article provides historical context to current debates on digital transformation, showing how long‐standing institutional developments enable automation and how standardization and discretion have become increasingly intertwined.

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Cite This Study

Heikkinen et al. (2026) studied this question.

synapsesocial.com/papers/696c776ceb60fb80d1395bc5https://doi.org/10.1111/padm.70041
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