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March 3, 20260 citations

Cyber security awareness campaigns in the age of Artificial Intelligence (AI): Do they still fail to change behaviour?

MBMaria BadaJNJason R. C. Nurse

Key Points

  • Cyber security awareness campaigns continue to struggle in achieving meaningful behaviour change due to outdated strategies.
  • Recent investigations show that despite the rise of AI, tactics remain rooted in fear-based messaging and information overload.
  • Thematic analysis of campaigns from 2015 to 2025 demonstrates consistent reliance on ineffective communication methods.
  • Without aligning strategies to real-world conditions and behavioural drivers, these campaigns risk repeating past failures.

Abstract

Cyber security awareness and training programmes are the primary mechanism used to manage risks associated with people within organisations and across countries. Ten years ago, we examined such campaigns and identified several factors that explained why they often fail to bring about the intended behaviour change. Since then, the security landscape has evolved substantially, with developments such as generative artificial intelligence (AI), remote working, and increasing security fatigue introducing new and significant risks. In this paper, we conduct an updated analysis to examine whether more recent security awareness campaigns have improved and are consequently more likely to result in behaviour change. Specifically, we present a ten year retrospective of national cyber security awareness campaigns (2015–2025) across five global regions. Through thematic analysis of campaign materials, we identify continued reliance on fear based, information-heavy messaging, inconsistent calls to action, and persistent structural barriers. We conclude that without realignment to behavioural drivers and real-world constraints, particularly in an AI-augmented threat landscape, awareness campaigns are likely to repeat familiar failures.

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Cite This Study

Bada et al. (2026) studied this question.

synapsesocial.com/papers/69a75b9ec6e9836116a233f6
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