Qualitative study reveals challenges in multilingual communication during perinatal care, suggesting the need for tailored language support strategies.
Key Points
Effective multilingual communication is crucial for trust and rapport between midwives and service users.
In-depth interviews with 29 midwives and 15 service users highlighted various language support practices.
Inductive coding analysis revealed interpersonal aspects like trust, kindness, and rapport as significant in communication.
Healthcare systems need to adapt and provide personalized language support to enhance service user ownership.