Guidelines for developing digital triage tools to mitigate workload challenges: A scoping review

Key Points

• Digital triage tools can effectively mitigate workload challenges faced by healthcare providers, improving service delivery.
• The review highlights that efficiency metrics are crucial when developing these tools for practical application.
• Assessment of existing digital triage tools is vital to inform guidelines for future technology integration in healthcare.
• Improving user interface design in digital triage tools may lead to enhanced user acceptance and effectiveness.