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April 21, 2026International Journal of Mathematics in Operational Research0 citations

Markovian Queuing Model with Customers' Impatience in Differentiated Vacations, Feedback and Balking Customers

SMSeenivasan MRRRamesh RPSPandisaranya S

Key Points

  • To investigate the effects of customer impatience, feedback mechanisms, and differentiated vacations on queuing systems.
  • Developed a Markovian queuing model incorporating customer behaviors.
  • Analyzed the impact of differentiated vacations and customer feedback on queue length.
  • Examined variations in customer impatience and its effects on service outcomes.
  • Identified significant correlations between customer impatience and increased wait times.
  • Observed that differentiated vacations reduced overall queue lengths under certain conditions.
  • Feedback mechanisms improved customer satisfaction despite longer waits.

Abstract

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

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Cite This Study

M et al. (2025) studied this question.

synapsesocial.com/papers/69e713b4cb99343efc98d290https://doi.org/10.1504/ijmor.2025.10077823
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