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Abstract: The construction industry plays a vital role in consistently delivering value and quality to clients, yet grapples with challenges related to quality, resulting in suboptimal outcomes, unsafe structures, and budget overruns. To tackle these issues, the establishment of a Quality Management System (QMS) becomes crucial. This systematic approach ensures both product and process quality, satisfying clients, adhering to regulations, and minimizing rework and waste. The effective implementation of a robust QMS involves various tasks, including business analysis, initial planning, awareness raising, expert training, document control, deployment, measurement and control, auditing, and continuous improvement. This research specifically explores the significance of quality management in small-scale construction projects during the execution phase. Data gathered through interviews and questionnaires with builders/contractors, consultants, and customers/building occupants inform the study, aiming to shed light on the quality management practices of small-scale contractors and their impact on customer satisfaction, operational efficiency, and cost-effectiveness.
Vishe et al. (2024) studied this question.