In the digital era, social media platforms have transformed the way organizations communicate with customers and promote products. Online advertising has shifted from one-way communication to interactive engagement-based strategies where customers actively participate in brand conversations. This study examines the role of social media engagement in online advertising and its impact on promoting sales performance. It analyzes how engagement metrics such as likes, shares, comments, click-through rates, and content interaction influence customer trust, purchase intention, and revenue growth. The research adopts an exploratory and descriptive approach to understand the relationship between engagement-driven advertising and sales outcomes. Findings suggest that higher engagement levels strengthen brand awareness, enhance customer relationships, and increase conversion rates. The study concludes that social media engagement is not merely a visibility indicator but a strategic driver of sales promotion in modern marketing environments.
Abhay Kumar Savita (2026) studied this question.