Purpose: There is a significant gap in understanding how organisations can effectively support the development of competencies that are crucial for effective knowledge work. Design/methodology/approach: The research used a survey method to gather quantitative data on organisational strategies, initiatives and tools to support the effective knowledge work. Statistica, Microsoft Excel, and Forms were used as tools for data collection and analysis. It also served as the primary software for conducting the statistical analyses. A total of 183 knowledge workers were surveyed, representing the Service and IT sectors, Silicon Mountain, located in Buea, in the South-West Region of Cameroon. Findings: The findings reveal a clear preference for interactive, experiential, and personalised learning approaches, with mentorship, coaching, professional seminars, and on-the-job training emerging as the most frequently utilised strategies. These methods, which together account for over 60% of responses, underscore the critical role of applied learning and interpersonal guidance in fostering professional growth. The organisational support extends beyond formal training to include motivational and financial support, as well as opportunities for continuous and digital learning. This suggests a holistic approach to competency development that aligns with contemporary theoretical frameworks, such as situated learning theory and absorptive capacity. Research limitations/implications: The relatively small sample size and the geographic concentration on Silicon Mountain may limit the generalisability of the findings to other regions or industries. Practical implications: The study provides a nuanced understanding of the activities necessary for effective performance in knowledge-intensive roles. Social implications: The study has highlighted the transformative impact of digital transformation on the nature of work, underscoring the critical importance of intellectual capital and the integration of advanced technologies. Originality/value: This study provides valuable insights into organisational support to develop knowledge worker competencies in the context of digital transformation. It is addressed to top managers and HR specialists.
Muzam et al. (2025) studied this question.