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Effective customer service and operational excellence are critical components of corporate success, particularly in today's changing business world. This paper examines the crucial role that inventory management plays in controlling and improving customer service and operational efficiency in businesses. Companies that efficiently manage inventory levels may ensure the timely fulfillment of client orders, minimize stockpiles, and increase efficiency. Furthermore, efficient inventory management contributes to boosting operating efficiency, lowering logistical costs, and increasing profitability. This study extensively reviews the literature and case studies to explore the best strategies utilized in inventory management to attain these objectives. It also investigates the influence of inventory management on performance and offers useful insights for companies looking to use inventory management as a strategic strategy to gain a sustained competitive advantage.
Kumar et al. (2024) studied this question.