Developing Rapport between Humans and Machines: Emotionally Intelligent AI Assistants

Abstract: A new area of research that has the potential to completely transform human-computer interaction is the incorporation of emotional intelligence into artificial intelligence (AI) systems. Through the use of sentiment analysis, facial recognition, and voice tone analysis, AI assistants are now able to recognize and comprehend human emotions, allowing them to respond to users with greater emotional nuance and empathy 1 2. This opens up new avenues for therapeutic mental health interventions, emotionally supportive dialogues, and improved customer service encounters 3.