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January 22, 20260 citations

No Band-Aids for papercuts: understanding and addressing challenges of administrative workload in primary care in Canada.

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CMCatherine MoravacFBFiona BerginJEJulie Easley

Key Points

  • The central aim is to explore the factors contributing to administrative workload in primary care settings in Canada.
  • Analysis of existing tools in primary care, particularly electronic medical records.
  • Evaluation of documentation processes and training practices.
  • Identification of system challenges and interprofessional dynamics.
  • Documented inefficiencies in electronic medical records and interconnectivity.
  • Highlighting the absence of proper training leading to increased workload.
  • Noted loss of autonomy and its impact on decision-making in primary care.

Abstract

Inefficient tools (e.g. some electronic medical records, lack of interconnectivity between information systems, lengthy forms), lack of documentation of processes, lack of training, loss of autonomy over decision-making, interprofessional tensions embedded in system challenges, and Band-Aid solutions to complex problems all increased administrative workload in primary care.

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Cite This Study

Moravac et al. (2025) studied this question.

synapsesocial.com/papers/6971bdad642b1836717e2650https://doi.org/10.1093/fampra/cmaf089
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