Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This article explores how frontline banking employees adapt to digital HR management changes and how this adaptation affects their performance and job security. The study found that hardiness impacts the relationship between proactive personality and employee ambidexterity, and that higher levels of ambidexterity lead to better proactive service performance and lower perceived job insecurity. Some of the key managerial insights cover strategies on how to encourage proactive personalities, and how to promote ambidexterity among employees. By understanding and implementing these insights, managers can help their teams navigate the challenges of digital HR management changes more effectively. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
A 2026 study studied this question.