AbstractThe rapid growth of digital information and the evolving expectations of academic users have significantly transformed the role of university libraries. Emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML) offer new possibilities to enhance traditional library functions, streamline access to academic resources, and deliver personalised, smart services to students, researchers, and faculty. This research paper explores the diverse applications of AI and ML in university library environments, including automated cataloging, intelligent search systems, user-behaviour analytics, virtual assistants, and resource recommendation tools. It further examines the benefits these technologies bring-improved efficiency, enhanced user experience, and data-driven decision-making-while also addressing the challenges associated with their adoption, such as technical limitations, data privacy issues, skill gaps, and infrastructural requirements. Additionally, the paper discusses the ethical implications of AI-driven library systems, including concerns about surveillance, algorithmic bias, and transparency. Finally, it highlights the potential opportunities for building a fully intelligent library ecosystem in the future, where AI and ML can support more adaptive, inclusive, and innovative academic services.
Upadhyay et al. (Wed,) studied this question.
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