What question did this study set out to answer?

The aim is to validate a framework for ensuring quality of service in open distance electronic learning.

February 26, 2026Open Access

Validating a Framework for Quality of Service in Open Distance Electronic Learning

Key Points

The aim is to validate a framework for ensuring quality of service in open distance electronic learning.
Developed a quality of service framework focusing on security, bandwidth management, and conflict management.
Utilized structural equation modeling for analysis based on data from 551 participants.
Calculated internal consistency using Cronbach’s alpha and assessed model fit with RMSEA.
Key QoS constructs showed high internal consistency with Cronbach’s alpha values exceeding 0.9.
The model achieved a good fit with an RMSEA below 0.05.
Emphasizes that careful consideration of identified elements is necessary for quality in ODeL.

Abstract

Open Distance Electronic Learning (ODeL) has gained immense popularity due to its flexibility, convenience, and accessibility. However, ensuring quality of service (QoS) in ODeL in developing countries such as Ghana remains a significant challenge. This paper proposes a QoS framework (QoSODeL) that uses security, network bandwidth management, and conflict management as key elements to support smart education in Africa. Structural equation modeling, based on data from 551 participants (476 students, 53 lecturers, and 18 administrators), was used to validate the model. The QoS constructs showed high internal consistency, with Cronbach’s alpha values for security, bandwidth management, and conflict management exceeding 0.9, and the model demonstrated good fit with an RMSEA below 0.05. The findings indicate that achieving QoS in ODeL in Africa requires careful consideration of these key elements.

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