March 3, 2026

Vocabulary and knowledge dimensions of online consumer reviews: a replication study and refinement

Key Points

Online consumer reviews exhibit distinct vocabulary dimensions that influence consumer behavior.
Key findings indicate that knowledge dimensions play a significant role in shaping review content and consumer perception.
Analysis of online consumer reviews demonstrates trends in vocabulary use across diverse web services.
Implications of these findings suggest enhanced strategies for managing consumer feedback and engagement.

Abstract

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

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Analyzing shared references across papers

Discussion

Authors

Makoto Nakayama

Maria Madlberger

Journals

International Journal of Business and Systems Research

Actions

References and Citations

Connected Papers

Building similarity graph...

Analyzing shared references across papers

Vocabulary and knowledge dimensions of online consumer reviews: a replication study and refinement

Key Points

Abstract

Citation Network

Connected Papers

Discussion

Authors

Journals

Actions

References and Citations

Citation Network

Connected Papers

Discussion

Cite this study