Exploring the role of internet speed as a moderator in the service quality-customer satisfaction relationship: a comprehensive analysis

Key Points

• Internet speed significantly moderates the service quality-customer satisfaction relationship, enhancing user experience.
• Analysis revealed that higher internet speeds correlate with improved customer satisfaction metrics in various sectors.
• Observational analysis across diverse industries highlights the critical role of internet speed as a moderator.
• Understanding this relationship supports companies in optimizing service delivery, potentially impacting growth.

Abstract