This study’s purpose is to examine the impact of artificial intelligence (AI) on sustainable performance through the mediating effects of supportive leadership and organizational change. The study examines how AI influences supportive leadership and organizational change, which in turns leads to sustainable outcomes for organizations. A quantitative study was used to examine the relationship between the constructs. Data were collected from 364 employees working in Saudi Arabian service organizations and data analysis was performed using structural equation modeling to investigate the direct and indirect effects of the constructs. The findings indicate that the application of AI has significant and positive effects on supportive leadership and organizational change, both of which, in turns, improve sustainable performance. Essentially, this study demonstrates that AI provides extensive support for achieving sustainable performance through these mediative roles, enhancing the level of understanding of these phenomena through this specification. Applying these findings in organizational settings will enable managers to enhance work efficiency, with AI playing a vital role in achieving performance indicators for sustainability and ensuring the active involvement of humans in the strategic modification of systems to achieve long term goals. The practical guidance for organizational leaders offered here is to leverage AI-based systems for operational efficiency and long-term sustainability in service organizations.
Alsadoun et al. (2026) studied this question.