Laboratory information system using Google Sheets and Telegram: A pilot project in Gandhi Hospital.

Objectives: To create a streamlined, high-quality, online laboratory report dispatch system that is cost-effective and reproducible in any healthcare setting with minimal expertise and infrastructure. Material and Methods: This was an interventional study conducted by the Department of Clinical Biochemistry at Gandhi Hospital, Secunderabad. The study involved daily analytical data retrieval and organisation using custom formulas in “Google Sheets” and report dispatch via a live link on the “Telegram” app. Quality indicators, including turnaround time (TAT), short turnaround time (STAT), and user complaints, were compared with the previous system. User feedback was also collected, and the failure rate of our new system was compared with an existing laboratory information system (LIS) over a three-month period. Results: The quality indicators showed improved outcomes, with a significant reduction in TAT and STAT with the implementation of the new system. Transcriptional errors were minimised, and user feedback (from doctors) indicated more than 90% satisfaction with the system's usability and report quality. The study showed a 0% failure rate for the new system compared to a 16% failure rate for the available LIS, which is dependent on server integrity. Conclusion: This method is beneficial for many labs in states facing difficulties with LIS installation due to its cost-effectiveness. The system allows for quick data entry, retrieval, tracking, and sharing. It is also easy to archive and back up, and has led to a decreased TAT and easier access for clinicians.