General practice communication: Experiences of older greek patients with limited english proficiency

Background Older adults from culturally and linguistically diverse backgrounds often face communication barriers in general practice, which compromise care quality and patient safety. Limited English Proficiency is a key determinant of these barriers, yet little is known about how older, LEP patients experience communication from general practice. Aim To identify the experiences and preferences for communication from Australian general practice by older Greek patients with limited English proficiency. Design 2) Communication experiences with healthcare professionals, including the communication methods used and the reasons for their use; and 3) The diverse range of preferences for communication, particularly in relation to technology, which were often due to their age and English proficiency. Conclusion The preferences and needs for communication from general practice clinics amongst this group was influenced by age and language related factors. It is important to consider these factors when designing, and implementing communication systems in general practice.